Changing a booking
Domestic Smart Saver and Flexi Saver fares may be changed up to the day before travel. Domestic Flexi fares may be changed up until departure. Changes must apply to all passengers in the same booking.
If your booking can be changed online a 'Change this booking' button will be displayed when you retrieve your booking.
Changes to Smart Saver fares and Flexi Saver fares will be subject to a $50 change fee per adult traveller plus any fare difference.
International bookings can be changed by calling our contact centre on 0800 737 000, service fees will apply.
Cancelling a booking
If your booking can be cancelled online a 'Cancel this booking' button will be displayed when you retrieve your booking.
Can my booking be cancelled online?
Bookings for domestic and international travel may be cancelled online, subject to the following considerations:
- Flexi fares and Business (except Business Saver) fares may be cancelled up until departure
- Pacific Flexi fares for travel between 10 December and 15 January cannot be cancelled online
- If you have checked-in online and your flight is close to departure, it may not be available for cancelling online
- A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip
When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 0800 737 000
Please note: If you have checked in online and your flight is close to departure, it may not be available to change or cancel online. Please call us on 0800 737 000 to change or cancel your flight(s), service fees may apply.
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